Service Overview
Custom assistants and agentic workflows designed around defined business knowledge, permissions, repeatable work and appropriate human oversight.
Who This Helps
The final scope is adjusted to the client’s priorities, available materials, audience and delivery timetable. Related services can be combined when that creates a clearer result.
Service Topics
Defines the assistant's users, purpose, permitted tasks, decision boundaries and escalation route. A narrowly defined workflow makes later testing and control more reliable.
Writes and structures the operating instructions that guide tone, task steps, restrictions and expected responses. Instructions are tested against realistic scenarios rather than treated as a one-time prompt.
Identifies, prepares and organises the approved information sources the assistant may use. Source ownership, currency and access are considered before knowledge is connected.
Defines what the system may access, which actions require approval and when work must return to a person. These boundaries reduce unintended access and unsupported automated decisions.
Connects only the external services included in the agreed scope and available through approved access. Each integration is reviewed for the data it receives, the action it performs and the failure route.
Tests common, edge and failure scenarios, records known limits and defines monitoring responsibilities. Handover explains how approved updates, reviews and escalation should be managed.
A useful AI-supported workflow with a clear purpose, controlled access, sensible boundaries and an agreed route for human review.
Before work starts, the proposal confirms the deliverables, timeline, review stages, responsibilities and fees in writing.
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