Digital store policy

Clear information before a digital purchase.

No products or payment providers are active yet. This policy establishes the information that must be confirmed before a listing can accept payment.

Current version · 9 September 2026

Current Store Status

The catalogue is being prepared and no product can currently be purchased. A listing will become active only when the product file, ownership, description, price, licence, delivery method, support route and verified hosted checkout have been confirmed.

Checkout and Payment

Active products will send customers to the verified Stripe-hosted checkout attached to that listing. Stripe displays the final amount, currency, available payment methods, taxes where applicable and order information. CrenavoLab does not host a card-entry form or store card details on this website.

Digital Delivery

The product page will state the file type, included materials and delivery method. Access is normally supplied by the hosted checkout after successful payment. Customers should use an accurate email address and retain the order confirmation. Access problems can be reported to hello@crenavolab.com or through the contact form with the product title and order reference, but not full payment-card details.

Licence and Permitted Use

Each product page will state whether the licence is personal, internal business or another defined use. Unless a listing expressly permits it, a purchase does not allow resale, redistribution, public sharing, sublicensing, removal of ownership notices or use of the files to create a competing product.

Digital Cancellation and Refunds

Digital-content cancellation rights can change once immediate download or access begins with the customer’s express agreement and acknowledgement. The checkout process must present the required information before delivery. Requests involving a faulty, inaccessible or materially misdescribed product will be reviewed promptly, and statutory consumer rights are not restricted by this policy. Product-specific refund information will appear before checkout.

Print-on-Demand Delivery and Returns

Every physical-product listing must identify the print or fulfilment arrangement, available destinations, estimated production and delivery times, shipping cost and return information before sale. Personalised or made-to-order goods may have different cancellation rights, but faulty, damaged or misdescribed goods remain subject to applicable statutory rights. No physical listing will be activated until its order and support process has been tested.

Updates and Support

A purchase includes only the version and support described on the product page. Future editions, personalised help, software updates or consulting are not included unless expressly stated.

CrenavoLab Ltd
Company number 17448744
Registered in England and Wales

Questions about this information can be emailed to hello@crenavolab.com, submitted through the service enquiry form, or sent by post to:

Suite RA01
195-197 Wood Street
London
E17 3NU
United Kingdom

Please include “Suite RA01” on all correspondence.

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